Management Consulting
Sales and Customer Management
- Sales analysis and controlling
- Customer and market segmentation
- Product and service pricing
- Sales and account management reference processes and tools
Organisation
- Organisational Design, Design-Review (Corporate Functions, Governance and Shared Services)
- Best Practices and Industry Benchmarks
IT und Operations
- Efficiency Assessment and Optimisation
- Target Operating Model (Operational Excellence)
- IT-Management
- SLA Management
- IT-Provider Management
- Shared Service Centre Design
- RFI, RFP, Software Licencing
- IT-Service Costs Assessment / IT-Pricing
- IT-Application Evaluation / Software Development
- Finance-Solutions (Feasibility Study, Renewals, Individual Enhancements and Migrations)
- Audit / Reviews existing business IT solutions
Strategy
- Corporate Strategy
- CRM Strategy
- Operations and IT Strategy
- Sourcing Strategy
- Product and Service Strategy
- Business Case Design / Analysis
- Managing Strategic Initiatives
Change Management
- Change Management Design, Coaching and Support (Change Acceptance Process / SSM approach)
- Employee Coaching and Skill Transformation
Compliance and Contracts
- Compliance Audit und Impact Assessments
- Compliance Implementations
- Outsourcing-Contracts (SLA, OLAs etc.)
- Compliance Reporting and Monitoring
Finance
- MIS, BI, Customer Analytics Design and Tools
- Alternative Cost Models and Cost Calculations
- Reporting Solutions
- Profitability Assessments
- Re-Structuring
Processes
- Process Assessment, Design and Optimisation (Lean Management)
- Reference Processes for Private Banking, Asset Management, Investment Management, Trading, Wealth Management, Universal-Banking, Retail-Banking, Insurance, Process Industry, Automotive, Utilities - Shared Service Centre, CRM, Sales, Account Management, Controlling, Pricing, Operations, Governance, IT and Sourcing
